JOB DESCRIPTION
Kingfisher s Security business line draws upon a broad
range of experience providing operational, analytic, and
strategic support services to a diverse group of
Government customers in the Defense,Intelligence, and
Special Operations communities. Our Intelligence and
Security professionals perform all-source intelligence
analysis, security and vulnerability assessments,
security and screening operations, declassification, and
Counterintelligence (CI) analytical and operational
support services. Our intelligence and security
specialists have performed critical roles in bothforeign
and domestic locations and on issues of national and
international consequence, elevating and securing
Kingfisher s reputation as a capable and trusted mission
partner in the Intelligence and Security domain.
range of experience providing operational, analytic, and
strategic support services to a diverse group of
Government customers in the Defense,Intelligence, and
Special Operations communities. Our Intelligence and
Security professionals perform all-source intelligence
analysis, security and vulnerability assessments,
security and screening operations, declassification, and
Counterintelligence (CI) analytical and operational
support services. Our intelligence and security
specialists have performed critical roles in bothforeign
and domestic locations and on issues of national and
international consequence, elevating and securing
Kingfisher s reputation as a capable and trusted mission
partner in the Intelligence and Security domain.
Requirements:
Responsible to keep record of an estimated 250 incoming
and outgoing civilian, TSA, DHS, and other government
visitors and passengers weekly to the FSD offices by
retaining a sign-in log. The Contractor shall provide
front desk services from 0800 until 1700 each weekday.
The Contractor shall be the initial point of contact for
TSA employees in the logistics department and assist
them in the nature of their visit. The contractor shall
answer and route an estimated 800 phone calls per week
to the appropriate department within the logistics
office. The Contractor shall record all complaints from
passengers pertaining to the operations of the TSA
security checkpoints/baggage points received by the FSD
or designee at LAX. This includes those referred by the
TSA contact center. The government estimates 30
complaints are received per week.
Responsible to keep record of an estimated 250 incoming
and outgoing civilian, TSA, DHS, and other government
visitors and passengers weekly to the FSD offices by
retaining a sign-in log. The Contractor shall provide
front desk services from 0800 until 1700 each weekday.
The Contractor shall be the initial point of contact for
TSA employees in the logistics department and assist
them in the nature of their visit. The contractor shall
answer and route an estimated 800 phone calls per week
to the appropriate department within the logistics
office. The Contractor shall record all complaints from
passengers pertaining to the operations of the TSA
security checkpoints/baggage points received by the FSD
or designee at LAX. This includes those referred by the
TSA contact center. The government estimates 30
complaints are received per week.
Position requirements:
* Greets visitors and responds to phone and written
inquiries, which often requires an explanation in
general terms of functions of the Agency to
distinguish among and between function related to
the subject of the inquiry and maintains visitor
log.
* Experience in receiving incoming telephone calls and
requests, and refers them to the appropriate
department or individual for resolution using good
host techniques in all contacts.
* Experience in initiating and responding to numerous
calls within the Administration, ascertaining the
caller s identity before any exchange of
information.
* Providing general information to the public, and TSA
employees.
* Receiving and distributing incoming mail
* Maintaining numerical files Maintaining alpha files
Using word processing software to produce documents
* Maintaining current telephone and address listings
* Ensuring written documents are formatted correctly
with accurate spelling, punctuation, capitalization,
and grammar.
* Uses word processing software and printing equipment
to create, copy, edit, store, retrieve, and print a
variety of standardized documents using a glossary
of prerecorded formats, form letters, standard
paragraphs, and mailing lists.
* May use database or spreadsheet software to enter,
revise, sort, or calculate, and retrieve data for
standard reports
* Assists in the preparation and maintenance of Lost
and Found records
* Assists in processing releases of Lost and Found
items
* Updates electronic file and check tracking systems
Serves as receptionist and accepts inquiries for
information in person or by telephone
* Screens and refers call to the appropriate personnel
Intermediate internet skills including Microsoft
Office.
* Ability to pass TSA Background Investigation
* Ability to organize, manipulate, and filter
electronic data files
* Greets visitors and responds to phone and written
inquiries, which often requires an explanation in
general terms of functions of the Agency to
distinguish among and between function related to
the subject of the inquiry and maintains visitor
log.
* Experience in receiving incoming telephone calls and
requests, and refers them to the appropriate
department or individual for resolution using good
host techniques in all contacts.
* Experience in initiating and responding to numerous
calls within the Administration, ascertaining the
caller s identity before any exchange of
information.
* Providing general information to the public, and TSA
employees.
* Receiving and distributing incoming mail
* Maintaining numerical files Maintaining alpha files
Using word processing software to produce documents
* Maintaining current telephone and address listings
* Ensuring written documents are formatted correctly
with accurate spelling, punctuation, capitalization,
and grammar.
* Uses word processing software and printing equipment
to create, copy, edit, store, retrieve, and print a
variety of standardized documents using a glossary
of prerecorded formats, form letters, standard
paragraphs, and mailing lists.
* May use database or spreadsheet software to enter,
revise, sort, or calculate, and retrieve data for
standard reports
* Assists in the preparation and maintenance of Lost
and Found records
* Assists in processing releases of Lost and Found
items
* Updates electronic file and check tracking systems
Serves as receptionist and accepts inquiries for
information in person or by telephone
* Screens and refers call to the appropriate personnel
Intermediate internet skills including Microsoft
Office.
* Ability to pass TSA Background Investigation
* Ability to organize, manipulate, and filter
electronic data files
Apply Here: Receptionist/Lost and Found Call Center Operator
